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Lyve Cloud Documentation

Managing Sub-accounts
Role-based access to manage Sub-account

The following table describes access to manage Sub-account features based on the user's role:



Storage Admin

Auditor (Read-only)

Sub-account menu


Create Sub-account



Disable Sub-account



Delete Sub-account



View Sub-account details


View all storage usage

Creating a Sub-account

Based on the user type, the fields are available for the administrator to create a Sub-account. For more information, see Role-based access to manage Sub-account.

The number of Sub-accounts per master account is limited. If you need additional Sub-accounts beyond the limit, please create a support ticket to request an increase to the limit.


Some users may not see all the attributes for the Sub-account based on the attributes set for the master account.

Procedure. To create a Sub-account:
  1. On the left-hand menu, select Sub-accounts.

  2. On the Sub-accounts management page, select Create Sub-account.

  3. Enter the following and select Create.

    • Organization Information

      • Organization Name: Specify the name of the organization. The name is chosen when your first create a sub-account and is provisioned for your organization. The length must be between 3-64 characters.

      • Enable Lyve Cloud Support: This option displays the support menu option in the left navigation pane for the Sub-account.

      • Street Address: Specify the street address of the organization.

      • City: Specify the city name of the organization.

      • State: Specify the state of the organization.

      • Zip Code: Specify the zip code.

      • Country/Region: Specify the country or region of the organization.

      • Phone Number: Specify the contact number.

    • Account Information

      • Account Name: Specify the name of the account. You specify an account name when you create a new account, while an account name uniquely identifies an account within your organization.

        Only alphabet letters, numbers, spaces, dash (-),' (single quote), (_)underscore, (,) coma, (&) ampersand and (.) periods are allowed. The length must be between 3-64 characters.

      • Account ID: Account ID is unique across all the Lyve Cloud accounts. A single URL is used to access the Lyve Cloud console authenticated by the account ID. The account id is used in the URL, and the URL is account specified in the following format:https://<account_ID> . You cannot change the account ID once it is created and is generated immediately.

    • Admin Details: Specify the administrator's details managing the Sub-account. Once the account is created, the administrator will receive an email with a link to create a password for the new Lyve Cloud account. If this user exists in the master account, the administrator will receive an email with a link to the new account.

      • First Name: Specify the name of the administrator.

      • Last Name: Specify the last name of the administrator.

      • Email: Specify the email address of the administrator. After registering, the administrator will receive all notifications on the registered email.

      • Confirm Email: Re-enter the email to verify the email mentioned in the Email field.


After the sub-account is created, it is listed on the Sub-accounts page, and you can view the status of the sub-account. Initially, the status is Being Provisioned, which will be changed to Enabled or Provision failed. For more information, see Listing Sub-accounts.

If the provisioning fails, you can try to create an account again by choosing the option Try again from the ellipses or contact support at

Use Dismiss to remove the failed sub-account from the list.


When the total number of sub-accounts with the status Being provisioned, Enabled and Disabled reaches the total sub-account limit, you cannot create a new Sub-account, and a warning message is displayed.



You can create a new sub-account even if the status is Being provisioned for an already created sub-account.

Only the admin who created the sub-account receives an email notifying whether the sub-account was successfully created or failed.

Listing Sub-accounts

Sub-accounts are listed under the Sub-accounts management page in the master account. You can search the Sub-accounts by name.


Column Name


Account Name

Displays the name of the account.

Account ID

Displays the account ID of the Sub-account. This is a unique ID across Lyve Cloud.

Organization Name

Displays the name of the organization.

Created On

Displays the date and time when the Sub-account is created.


Displays the status of the Sub-account. The status can be:

  • Being provisioned: Specifies the sub-account creation is still in progress.

  • Enabled: Specifies the sub-account creation is successful.

  • Disabled: Specifies the sub-account is disabled.

  • Provision failed: Specifies the sub-account creation has failed.


Displays the remaining number of days for the trial to expire.

Exporting the Sub-account list

By selecting Download, the administrator of the master account can export the Sub-account list in the CSV file.

Disabling/Enabling a Sub-account

Disabling a Sub-account restricts all account users from accessing the console and all its service accounts from accessing storage. After the account is disabled, the master account is not billed for that period.

You must contact the administrator if the option to disable an account is unavailable.

You can enable a Sub-account if it is disabled. You can enable the account with all data access and its users without restrictions. Enabling a disabled account permits all active users to access the console, and the service accounts are re-enabled.

Procedure. To disable a Sub-account:
  1. On the left-hand menu, select Sub-accounts.

  2. Select the ellipsis for the account to disable, and then select Disable.

  3. Select Yes, in the Disable Sub-account confirmation dialog.

  4. Verify the Sub-account name to disable, and select Confirm.

    A confirmation message is displayed on the Sub-account list page.

    Alternatively, you can disable a Sub-account from the Sub-accounts dashboard from the Settings tab.

Deleting Sub-account

You can delete a Sub-account if it is disabled for at least 30 days. You can confirm the status of the disabled account on the Sub-account detail page. Once the Sub-account is deleted, all the data, including buckets, objects, service accounts, users, etc., are also deleted and cannot be restored.

Procedure. To delete a Sub-account:
  1. On the left-hand menu, select Sub-accounts.

  2. Select the Sub-account to delete.

  3. Select the Settings tab on the Sub-account detail page and then select Delete.

Video: How to use the Sub-Account feature of Lyve Cloud?