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Lyve Cloud Documentation

Managing Sub-accounts
Role-based access to manage Sub-account

The following table describes access to manage Sub-account features based on the user's role:



Storage Admin

Auditor (Read-only)

Sub-account menu


Create Sub-account



Disable Sub-account



Delete Sub-account



View Sub-account details


View all storage usage

Creating a Sub-account

Based on the user type, the fields are available for the administrator to create a Sub-account. For more information, see Role-based access to manage Sub-account.

The number of Sub-accounts per master account is limited. If you need additional Sub-accounts beyond the limit, please create a support ticket to request an increase to the limit.


Some users may not see all the attributes for the Sub-account based on the attributes set for master account.

Procedure. To create a Sub-account:
  1. On the left-hand menu, select Sub-accounts.

  2. On the Sub-accounts management page, select Create Sub-account.

  3. Enter the following and select Create.

    • Organization Information

      • Organization Name: Specify the name of the organization. The name is chosen when your first create a sub-account and is provisioned for your organization.

      • Enable Lyve Cloud Support: This option displays the support menu option in the left navigation pane for the Sub-account.

      • Street Address: Specify the street address of the organization.

      • City: Specify the city name of the organization.

      • State: Specify the state of the organization.

      • Zip Code: Specify the zip code.

      • Country/Region: Specify the country or region of the organization.

      • Phone Number: Specify the contact number.

    • Account Information

      • Account Name: Specify the name of the account. You specify an account name when you create a new account, while an account name uniquely identifies an account within your organization.

        Only alphabet letters, numbers, space, dash "-", and periods are allowed. The account name can only start and end with alphanumeric characters.

      • Account ID: Account ID is unique across all the Lyve Cloud accounts. A single URL is used to access Lyve Cloud console authenticated by the account ID. The account id is used in the URL, and the URL is account specific in the following format:https://<account_ID> . You cannot change the account ID once it is created. Account ID is generated immediately and is validated based on the following:

        • Account ID length must be between 3 and 63.

        • Account ID has lower case characters, numbers, and hyphens (-).

        • Account ID starts and ends with alphanumeric characters.

    • Admin Details: Specify the administrator's details managing the Sub-account. Once the account is created, the administrator will receive an email with a link to create a password for the new Lyve Cloud account. If this user exists in the master account, the administrator will receive an email with a link to the new account.

      • First Name: Specify the name of the administrator.

      • Last Name: Specify the last name of the administrator.

      • Email: Specify the email address of the administrator. After registering, the administrator will receive all notifications on the registered email.

      • Confirm Email: Re-enter the email to verify the email mentioned in the Email field.

Listing Sub-accounts

Sub-accounts are listed under the Sub-accounts management page in the master account. You can search the Sub-accounts by name.

Column Name


Account Name

Displays the name of the account.

Account ID

Displays the account ID of the Sub-account. This is a unique ID across Lyve Cloud.

Organization Name

Displays the name of the organization.

Created On

Displays the date and time when the Sub-account is created.


Displays the status of the Sub-account. The status can be Enabled or Disabled.


Displays the remaining number of days for the trial to expire.

Exporting the Sub-account list

By selecting Download, the administrator of the master account can export the Sub-account list in the CSV file.

Disabling/Enabling a Sub-account

Disabling a Sub-account restricts all account users from accessing the console and all its service accounts from accessing storage. After the account is disabled, the master account is not billed for that period.

You must contact the administrator if the option to disable an account is unavailable.

You can enable a Sub-account if it is disabled. You can enable the account with all data access and its users without restrictions. Enabling a disabled account permits all active users to access the console, and the service accounts are re-enabled.

Procedure. To disable a Sub-account
  1. On the left-hand menu, select Sub-accounts.

  2. Select the ellipsis for the account to disable, and then select Disable.

  3. Select Yes, in the Disable Sub-account confirmation dialog.

  4. Verify the Sub-account name to disable, and select Confirm.

    A confirmation message is displayed on the Sub-account list page.

    Alternatively, you can disable a Sub-account from the Sub-accounts dashboard from the Settings tab.

Deleting Sub-account

You can delete a Sub-account if it is disabled for at least 30 days. You can confirm the status of the disabled account on the Sub-account detail page. Once the Sub-account is deleted, all the data, including buckets, objects, service accounts, users, etc., are also deleted and cannot be restored.

Procedure. To delete a Sub-account
  1. On the left-hand menu, select Sub-accounts.

  2. Select the Sub-account to delete.

  3. Select the Settings tab on the Sub-account detail page and then select Delete.

Video: How to use the Sub-Account feature of Lyve Cloud?