Lyve Cloud Documentation

General

Q:

What is Lyve Cloud?

A:

Lyve Cloud is a simple, trusted, and efficient on-demand solution for mass capacity storage. Predictable economics, verifiable trust, and ease of use make Lyve Cloud the right choice for storing your data.

Q:

How do I sign up for Lyve Cloud?

A:

To sign up for Lyve Cloud services, contact our sales team at sales.lyvecloud@seagate.com.

Q:

What are the S3 service URL's for Lyve Cloud‘s regions?

A:

The S3 service URL's for Lyve Cloud:

  • Eastern region (Northern Virginia) is

    https://s3.us-east-1.lyvecloud.seagate.com
  • Western region (California) is 

    https://s3.us-west-1.lyvecloud.seagate.com
  • Asia Pacific region (Singapore) is

    https://s3.ap-southeast-1.lyvecloud.seagate.com

The management console URL is 

https://<account-id>.console.lyvecloud.seagate.com

Q:

Is Lyve Cloud S3 compatible?

A:

Yes, Lyve cloud is S3-compatible object storage that uses S3 API, and it works with other S3-compatible applications.

Q:

What kind of workloads or applications are ideal for Lyve Cloud services?

A:

Lyve Cloud is designed to handle all of your data storage needs for workloads such as backup, disaster recovery and big data analytics.

Q:

Can I store my data in Lyve Cloud and leverage resources and applications from other cloud providers?

A:

Yes. Lyve Cloud is co-located with Azure, Amazon, and other cloud providers to facilitate high-speed data transfer. Lyve Cloud lets you keep control of your data while leveraging computing and application resources from other cloud providers.

Q:

How will I be notified of Lyve Cloud service updates?

A:

The Lyve Cloud support team sends notifications regarding any system updates. Updates are sent to the email addresses of all registered Lyve Cloud users.

Q:

Can I change my registered email address?

A:

Currently, you cannot change the registered email address from within your Lyve Cloud account. For more information, contact the Lyve Cloud support team at support.lyvecloud@seagate.com.

Q:

Can I reset my password?

A:

Yes, you can reset your password, select the Forgot Password link on the login screen and follow the instruction. You can also contact your Lyve Cloud admin to reset the password.

Q:

How does Lyve Cloud assure data is consistent and all applications have a single source of truth?

A:

Lyve Cloud uses a robust data consistency model for writing an object to the disk. Therefore, the data read by any application is identical, providing a single source of truth.

Q:

How does Lyve Cloud manage data integrity and protect against data corruption?

A:

Lyve Cloud maintains data integrity as a core mission. At the physical layer, Lyve Cloud addresses data integrity by using Seagate’s enterprise-class hard disks and cloud-scale data durability and self-healing technologies. The erasure coding algorithm ensures 11 x 9’s of data durability, and the self-healing technology can be configured to protect against silent data corruption or bit rot by performing an integrity check of all objects within a bucket at least once a year.

Q:

Does Lyve Cloud guarantee permanent deletion of data?

A:

To permanently delete data, client applications should use S3 API calls to delete all objects and buckets that the application creates.

Q:

Does Lyve Cloud support multipart uploads?

A:

Lyve Cloud supports multipart uploads where the object part or chunk can range from 5 MB to 5 GB, with a maximum number of 10,000 parts per an object. This enables the efficient upload of large files and recovery from transmission errors.

Q:

What level of uptime does Lyve Cloud support?

A:

Lyve Cloud architecture implements redundancy at the hardware and software stack. All critical software components are designed to tolerate multiple failures. Lyve Cloud makes all reasonable efforts to maintain monthly uptime of 99.9% with applicable service credits.

Q:

Are there a minimum and maximum sizes for stored objects?

A:

There is no minimum object size, and the maximum object size for a single PUT operation is 5 TB. Lyve Cloud recommends using multipart uploads for files larger than 100 MB.

Q:

What kind of data can I store in Lyve Cloud?

A:

Lyve Cloud allows you to store any data in any format as long as it complies with Lyve Cloud's Terms and Conditions.

Q:

What versions of TLS / SSL does Lyve Cloud support?

A:

Lyve Cloud is compatible with TLS 1.2.

Q:

Does Lyve Cloud support WORM/Write-Once-Read-Many for data immutability?

A:

Lyve Cloud supports S3 object lock, which includes WORM/data immutability. This can be enabled at the bucket level.

Q:

Does Lyve Cloud support management and data access auditing?

A:

After enabling the Audit Log feature, Lyve Cloud keeps an audit log of all user access to your Lyve Cloud console and all client application’s  S3 operations. Users can designate a bucket to receive these audit logs from Lyve Cloud.

Q:

Can I connect Lyve Cloud with third-party tools?

A:

Yes. You can connect to Lyve Cloud using either CyberDuck, Rclone, or any S3 browser. Using these tools, create folders in buckets or upload files.

Note

Consult your organization's policies and the EULA policies of the software before downloading 3rd party applications.

To connect to Lyve Cloud with third-party tools, see Connecting S3 clients.