Lyve Cloud Documentation

Billing

Q:

What storage classes does Lyve Cloud offer?

A:

Lyve Cloud offers a single storage tier and a single consistent price based on the amount of data stored.

Q:

How much does it cost to use Lyve Cloud?

A:

The Lyve Cloud service is based on a simple pricing model. Lyve Cloud charges a monthly fee based on the average capacity of data stored during a given month. You are not charged for S3 API calls or data egress.

Q:

How is the capacity utilization metric calculated?

A:

Lyve Cloud measures the total storage consumption four times a day. Storage consumption number recorded is the average of the four instances per day. The monthly average usage is calculated by taking the average of all daily records for a given month. For example, if the daily average for the first 10 days of the month is 10 TB, the average for next 10 days is 20 TB and the average for last 10 days of the month is 30 TB, then the total consumption for the month is 20 TB ((10+20+30)/3=20).

Q:

What is the cost impact of using Lyve Cloud’s immutability feature?

A:

Once object immutability is switched on, bucket versioning is automatically enabled. Updating a file creates a new version of the objects being stored. This process results in an increase in storage usage and cost.

Q:

What is the cost impact of using Lyve Cloud’s audit logging features?

A:

Enabling audit logging creates log files for buckets or console activity. These log files are stored and treated like all other billable storage.

Q:

I’m not planning to use the object immutability feature but I may be overwriting a file with the same name multiple times. What is the cost impact of this?

A:

Let us consider an example to answer this question.

On day 1, you store a file called "file1.txt". On day 2, you then overwrite "file1.txt" with a new copy of "file1.txt" while not changing the file name. The original copy of "file1.txt" is, therefore, overwritten and the cost is impacted only by changes in the file size of the latest “file1.txt” that may have occurred.

Q:

Are there any charges for egress or API requests in Lyve Cloud?

A:

There are no egress or API charges in Lyve Cloud.

Q:

Can I get an extension of a free trial?

A:

Yes, please use the extend option on your trial banner or contact your Lyve Cloud sales representative for an extension.

Q:

I am currently using the free trail, how can I become a paid customer?

A:

Please contact your Lyve Cloud sales representative to become a paid customer.

Q:

How is Lyve Cloud billing information collected, and how do I get billed?

A:

Invoices reflect a calculation of the average monthly storage usage for the previous month. Invoices are available on the first day of every month. You then have an agreed time period to complete payment.

Q:

Where can I get a copy of my invoice?

A:

You can view and download a copy of your invoice from the Lyve Cloud console. For more information see Viewing your invoices.