Lyve Cloud Documentation

Understanding billing

Lyve Cloud uses a single-tier price model so that storage costs are predictable and simple to forecast. Invoices are provided monthly and are based on the previous month's daily average storage per terabyte used. Customers are only charged for the storage used, with no additional S3 API charges or egress fees.

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Viewing your invoices

Your invoices are easily accessed on the Lyve Cloud Billing page. You can view the invoice date, invoice month, data usage, and cost for each monthly invoice. You may also download a PDF version from the invoice history, which is arranged by year and month. Monthly invoices are sent over email, within the first few days of the month for the previous month’s usage.

Understanding_Billing-Invoice.png

Name

Description

Invoice Date

The date that the invoice was generated, is in MM-DD-YYYY format.

Invoice Month

The calendar month that the invoice bills for.

Invoice Number

A unique number is assigned to each invoice.

Cost (USD)

The invoice amount.

Procedure. To view and download your invoices:
  1. You can view the invoice in a PDF. Install the free Acrobat Reader.

  2. On the Billing page, find the invoice you want and select Download from the rightmost column.

    To view, open the invoice in PDF format.

Understanding invoices

With zero add-on S3 API charges or egress fees, interpreting invoices is meant to be simple and straightforward. On line 1 of the invoice, simply view the average monthly storage used (QTY. INVOICED), data storage unit of measurement (UOM), price per terabyte (NET UNIT PRICE LIST PRICE), net price after sales tax (NET EXTENSION TAX), and applied discounts (TOTAL DISCOUNT %). View additional promotions on line 1.1 included in the net monthly bill (TOTAL IN USD).

Note

The image shows a sample usage for a US-based customer.

Invoice.png

Name

Description

QUANTITY

The average monthly storage used.

UOM

The unit of measurement

UNIT PRICE

The price per terabyte.

Note

The Unit Price (15) shown in the invoice is just a placeholder.

AMOUNT

The net price without adding tax.

Amount = Quantity * Unit price

Total in USD

The total price after adding tax.

Total = Amount + Tax

Calculating usage

Lyve Cloud usage comprises daily average usage, month-to-date usage, and monthly average usage.

  • Daily average usage is calculated by averaging four capacity usage measurements taken in 6-hour intervals during the day. For example, there are four snapshots of actual usage: one at 2 am showing 10 GB of usage; one at 8 am showing 11 GB of usage; another at 2 pm showing 13 GB of usage, and one at 8 pm showing 14 GB of usage. The total of four usage amounts (10 + 11 + 13 + 14 = 48) divided by the number of snapshots that day (4), results in an average daily usage amount of 12 GB.

    Daily_Average_Usage.png
  • Month-to-date usage is calculated by averaging the daily average usage from the beginning of the month to the current date. Month-to-date usage is updated once every six hours, corresponding with each new daily-use snapshot. It is displayed on the Lyve Cloud dashboard. For example, the daily average usage amounts are captured from February 1 to February 4 (10,12,14 and 16). They are added (10 + 12 + 14 + 16 = 52) and then divided by the total number of days in the calendar month to date to get a current month-to-date usage of 13 GB.

  • Monthly average usage is calculated by averaging the daily average usage of all the days in that month. The monthly average usage is used to calculate the monthly cost at the end of the month.

Viewing the previous month's usage and cost

You can view a graphical representation of your monthly use in the Lyve Cloud dashboard. Simply utilize the dropdown button to select and view the average terabytes of data stored. Monthly usage by bucket can also be downloaded from this page.

Billing page

The billing tab on the left menu of the Lyve Cloud console is available only for administrator customers who are responsible for making the payment. However, the billing tab is not available for partners and their customers. 

The following images display the billing details for sales assisted customers:

Billing page for sales assisted customers

billing.png